What should I do if an agent is acting inappropriately?

How to File a Complaint About an Agent

If you feel the agent is acting inappropriately and not in their client's best interest (for example, by not showing their property to you), you have the power to take any or all of the following steps:

Common Examples of Agent Misconduct

Here are five situations that could justify a complaint:

1. Refusing to Show a Property to a Qualified Buyer
   Especially if you are self-represented, this may be seen as working against the seller's best interest.

2. Failing to Present Offers to Their Client
   All offers—whether from represented or self-represented buyers—must be presented to the seller unless the seller has given written instructions otherwise.

3. Providing False or Misleading Information
   Misrepresenting property details or failing to disclose known issues.

4. Pressuring a Client to Work With a Specific Agent or Buyer
   Undermining a buyer or seller’s right to choose their own representation.

5. Lack of Communication or Unresponsiveness
   Ignoring showing requests, offer submissions, or other serious inquiries.

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What You Can Do

1. Speak to the Agent’s Broker
   To find the individual, search here:
   https://reports.myreca.ca/publicsearch.aspx

2. File an Online Complaint
   If a resolution with the agent’s broker is not satisfactory, you may choose to file a formal complaint here:
   https://www.reca.ca/complaints-discipline/online-complaint-form/